All orders placed by 12:00pm EST ship out the same day, and your package should arrive within 2-5 business days (depending on your location) with free shipping!

Returns
We offer a no-questions-asked 100% money back gaurantee during the first 30 days of purchase. If you are dissatisfied for any reason, please email support and we will respond with instructions to return the item. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and processed your refund.

Please allow 3-5 business days to process your refund.

If you have any questions, please contact us at support@quietspot.com.

If you're a previous wholesale customer of Itzadog and have questions on the new look, don't worry! We're updating the website to handle all wholesale orders so you won't have to email/fax anymore. Please send us an email to alex@petharmonyshop.com or call us at 1-800-961-2364 and we'll get you setup with a login. As a plus, with improved focus on Quiet Spot, we expect to fulfill your orders in a matter of hours instead of days :)

If you already sent an email to sales@itzadog.com, we can respond to you there as well.

Of course! We're currently in over 250 pet stores across the US and would love to delight your customers as well. Please register using the 'Wholesale Customers' link in the main menu and email support. We'll get back to you with more details on becoming a wholesale customer!

If you're a longtime customer of Quiet Spot, you may remember it being owned by Itzadog. We are a couple of brand ambassadors who have turned into the new operations managers starting in 2017. We're putting some extra TLC into the company and hope to continue its legacy far into the future. We hope you like the new website!